Privacy Policy

1. What data we collect

• Order details: your name, phone number, email address and delivery address.
• Account data: email address, name and phone number linked to your account.
• Messages you send us in the website chat, Instagram Direct, or other messaging channels.
• Technical data: cookies, device and browser information, pages visited (analytics).
• Notification subscriptions: if you enable push notifications, we store the technical subscription of your device.

2. How we use your data

• To process and deliver your orders and keep you informed about their status.
• To answer your questions in chat and social media. Some replies may be prepared with the help of automated (AI) assistants working under our control.
• To send notifications you have opted into (for example, back-in-stock alerts or promotions). You can unsubscribe at any time.
• To improve our website and service and, with your consent, to show you ads that match your interests and measure the effectiveness of our advertising.

3. Legal grounds

We process your data to perform a contract with you (orders and delivery), with your consent (notifications, analytics and advertising cookies, Meta Conversions API), and on the basis of our legitimate interest (customer support, fraud prevention, improving the service).

4. Who we share data with

• Delivery services (for example, ACS Courier) — only the data needed to deliver your order.
• Meta (Facebook, Instagram) and Google — only with your consent: data about your visit and actions on the site, and for Meta also data about your purchase (see section 5).
• We never sell your personal data.

5. Cookies, pixel and advertising

Without your consent we use only essential cookies and browser storage: cart, login, language and your cookie choice. For the shop’s own statistics (which pages are opened, where checkout errors occur) we use a random session ID, device type, language and traffic source — without your name, email or phone. This data is not shared with advertising platforms.

Only if you choose “Accept all” do we load the Meta Pixel (Facebook, Instagram) and Google Analytics. Through cookies they receive data about your visit: pages and products viewed, items added to the cart, checkout started and purchases (order number, amount, products). We use this to show you ads that match your interests — including retargeting, i.e. showing our ads on Facebook and Instagram to people who visited our site — to collect statistics and to measure the effectiveness of our advertising.

With your consent we also report a purchase to Meta directly from our server (Conversions API): order number, amount and products, your email and phone only as a hash (SHA-256; the original values are not sent), IP address, browser details and Meta cookie identifiers. Without consent this event is not sent.

You can change or withdraw your consent at any time via “Cookie settings” at the bottom of any page. You can also delete or block cookies in your browser settings.

6. Data retention and security

Your data is stored on servers located in the European Union. Access is limited to authorised staff only. We keep order data for as long as required by accounting and tax law, and other data for as long as needed for the purposes described above.

7. Your rights

You have the right to access, correct or delete your personal data, restrict or object to its processing, and receive a copy of it. You can also withdraw consent at any time; for cookies — via “Cookie settings” at the bottom of the site.

8. Contact us

For any privacy questions or to exercise your rights, write to us in the website chat or via our Instagram @for_girl_cy — we will respond as soon as possible.

We may update this Policy from time to time; the current version is always available on this page.